Returns and Cancellations


  1. No plant or tree will be accepted back under any circumstances if it has been taken out of the pot or bag, as this is against accreditation standards.
  2. Benara Nurseries reserve the right to charge a handling fee of 20% for all returns. Cancellations or amendments.
  1. Stock may only be returned at the point of delivery and only by approval of management.
  2. Approved returns within 24 hours for faulty product will be refunded.
  1. No credits will be given for customer change of mind or incorrect size if not returned in good order and condition within 48 hours.
  1. Benara Nurseries will not accept any responsibility for damage to stock once it has been delivered to or picked up by a transport company. Claims relating to any damages should be addresses with the carrier.
  1. Important: Refer also to Terms & Conditions.