Returns and Cancellations
- No plant or tree will be accepted back under any circumstances if it has been taken out of the pot or bag, as this is against accreditation standards.
- Benara Nurseries reserve the right to charge a handling fee of 20% for all returns. Cancellations or amendments.
- Stock may only be returned at the point of delivery and only by approval of management.
- Approved returns within 24 hours for faulty product will be refunded.
- No credits will be given for customer change of mind or incorrect size if not returned in good order and condition within 48 hours.
- Benara Nurseries will not accept any responsibility for damage to stock once it has been delivered to or picked up by a transport company. Claims relating to any damages should be addresses with the carrier.
- Important: Refer also to Terms & Conditions.